Effective Date: 25 April 2025
Welcome to Hello Foods! Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us online.
Who We Are
Hello Foods is a South African-based food company dedicated to providing nutritious, high-quality products like muesli, oats, rusks, and cereal. This website is operated by Hello Foods (Pty) Ltd.
Information We Collect
We collect and process the following personal data:
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Personal Identification Information (Name, email address, phone number, shipping address)
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Payment Details (processed securely via third-party payment gateways – we do not store your card details)
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Account Details (username, password if you create an account)
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Order History (product preferences and past orders)
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Technical Data (IP address, browser type, operating system, and browsing behavior via cookies)
How We Use Your Information
We use your information to:
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Fulfill and deliver your orders
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Send updates about your purchase or account
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Respond to queries or customer service requests
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Improve your experience on our website
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Send promotional offers (only with your consent)
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Meet legal and regulatory obligations
Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and analyze site traffic. Cookies help us remember your preferences and deliver relevant content. You can choose to disable cookies in your browser settings.
Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
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Service providers (like payment processors, courier services, website hosts)
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Legal authorities (only when required by law)
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Marketing platforms (only if you have opted in to receive marketing)
All third parties are required to respect your data and handle it securely.
Data Storage & Security
Your data is stored on secure servers. We implement industry-standard security measures to protect against unauthorized access, disclosure, or destruction of your personal information.
Your Rights
You have the right to:
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Access your personal information
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Correct inaccurate or incomplete information
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Request deletion of your data
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Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at hello@hellofoods.co.za.
Changes to This Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page, with the effective date revised at the top.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: hello@hellofoods.co.za
Address: 36 Kragga Kamma Road, Sunridge, Port Elizabeth, 6001
Phone: 071 682 7564